Frequently Asked Questions

Upsensed officially launches on July 27, 2026.

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Upsensed candles are designed to feel modern, refined, and intentional without feeling overly traditional or out of reach.

Each candle is hand-poured with a premium coconut-apricot wax blend, phthalate-free fragrance, and an FSC-certified wooden wick for a clean, elevated burn experience.

For the first burn, allow the wax to melt all the way to the edges of the vessel. This helps prevent tunneling and supports an even burn.

For best results, burn your candle for 2–4 hours the first time.

See our Wooden Wick Candle Care Guide

It depends on your pet, their sensitivities, and the specific fragrance notes in the candle.

We recommend reviewing the scent notes listed on each product page and researching any ingredients or fragrance notes that may be harmful to your specific animal. Every pet is different, and some may be more sensitive to fragrance than others.

Upsensed candles are made with phthalate-free fragrance blends and thoughtfully selected ingredients. For the safest experience, always burn candles in a well-ventilated area, keep them out of reach of pets, and never leave a lit candle unattended. If your pet has allergies, asthma, or respiratory sensitivities, we recommend checking with your veterinarian before using scented products in your home.

Yes. Upsensed is open to select wholesale, bulk, and gifting opportunities.

For wholesale or custom order inquiries, please contact us at info@upsensed.com.

You can reach us at info@upsensed.com for product questions, order support, wholesale inquiries, or general questions. You can also visit our contact page.

Once Upsensed launches, orders will be processed as quickly as possible. Shipping timelines and carrier details will be available at checkout and on our shipping policy page.

During high-volume periods, such as launch week or holidays, processing times may be slightly longer.

Shipping for orders $75+ ship free. Shipping offers may vary by promotion or order threshold. Any current free shipping offers will be displayed on the website or at checkout.

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged item and packaging.

We’ll review the issue and help make it right.

Due to the nature of home fragrance products, returns and exchanges may be limited.

Please review the most up-to-date return policy on the Upsensed website before placing your order. If there is an issue with your order, contact us so we can assist you.

If you need to cancel or update an order, contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes.